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I- Overview:
“Astra Travel” S.A.E, a joint stock company was founded in 1988, and is
both IATA& ASTA accredited.
“Astra Travel” serves a diverse base of customers through offices in
Mohandessein, Maadi, Heliopolis, and few implants on-site of some major
accounts. Among the top agencies in Egypt, “Astra Travel” is a recognized
leader in full-service travel providing services to corporations and individuals
in business and leisure travel, group and meeting travel, airline fares,
diverse tourism services. |
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The core strength of the company stems from the professionals who drive
the service. They have the imagination to think bigger, the determination to
try harder and the conscience to care more. Their ability to adapt to
changes and their foundation of unending ways to satisfy their customers
has enabled “Astra Travel” to become one of the top national corporate
agencies in Egypt. But in the face of constant changes and innovation,
“Astra Travel” core values have remained persistent commitment to
customer satisfaction, high ethical standards and treating people with
respect. |
In relating to the customer, they benchmark needs and bring their own
creative resources and partners together to attain high service levels. “Astra
Travel” and its highly experienced staff have been continuously exerting
their outmost efforts to provide their ever-increasing base of corporate
customers with the best possible solutions to satisfy all their travel
requirements. |
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“Astra Travel” Senior Management
committed to customer satisfaction and knows how to deliver it! At “Astra Travel”, management has created an
environment where delivering high-value service - at prices that consistently
beat the competition's - has become their corporate culture and is their
number one priority. The singular focus is the “CUSTOMER”, their tools are
their mind. By sharing their knowledge and experience as well as the
markets they serve, they solve any problem in surprising and magnificent ways
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IATA ranked “Astra Travel” the Top Producer from the year 1998 through
2007 in Egypt.
- “Astra Travel” has been ranked and recognized as the 2nd highest producer of airline ticket sales volume in 2006 in Egypt. (2007 ranking will be announced in March 2008)
- “Astra Travel” has also ranked between the top producers Countrywise on the following airlines in 2006:
• British Airways
• Air France
• Lufthansa
• Emirates
• Egypt Air
• Iberia
• KLM
• Austrian
• Singapore Airlines
• CZECH Airlines
• Alitalia
• Gulf Air
• Qatar Airways |
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II- Company Milestones:
1988 – “Astra Travel” MOHANDESSEIN” was founded.
1999 – Opening of the “MAADI” location.
2001 – Opening of the “HELIOPOLIS” location.
2002 – Opening of the Nasr City location at “CEMEX”
2003 – Opening of the Cornish El Nile location at “MOBINIL”
2003 – Opening of the Nasr City location at “COCA-COLA”
2004 – Opening of the smart village location at “ALCATEL”
2005 – Opening of the “AL FAYROUZ” Implant
2006 – Opening of the “CITIBANK” Implant
2006 – Opening of the “PROCTER& GAMBLE: Head Office” Implant
2006 – Opening of the “PROCTER& GAMBLE: Factory” Implant
2007 - Opening of the "ETISALAT" implant
2007 - Opening of the "H.S.B.C." implant
2007 - Opening of the "PIRAUES BANK" implant
2007 - Opening of the "SHELL MARKETING" implant
2007 - Opening of the "HUAWEII" implant
III-Company Philosophy:
“Astra Travel S.A.E.” has been founded on the philosophy that mutual
growth and satisfaction is best accomplished by building a strong partnership
with their accounts and travelers. Pro-active account management team is
assigned to every account.They take the time to understand their
customers’ needs;whether at the corporate level where they truly care
about their budget considerations; to reduce their stress and time away from
home, and work to the personal level in arranging the vacation of a lifetime.
They are committed to providing customized and personalized service -one
customer at a time.
a)Vision:
“Astra Travel’s vision for the next three years is to grow to a multi-million
value business in Egypt, becoming the leading national provider of full
travel service needs to the major corporate players in the market.
b)Mission Statement:
Dedication and commitment to the highest quality of customer service
delivered with a sense of warmth, friendliness, individual attention, pride
and company spirit.
Concept:
- Increase “Astra Travel” presence and awareness in the Corporate travel industry market as a professional top of the line full range service travel agency.
- Offer the best customer service available in the market
Objective:
- Aggressively promote “Astra Travel ”and its services as a reliable, professional full range corporate service travel agency in the Corporate world
- To lead by innovation and promote positive attitude.
- To learn continuously
- To save their large customer’s base time and money; while providing an extraordinary service.
- Service and maintain its already existing base of clientele.
- Optimize its operations through proper marketing & promotion.
IV-“Astra Travel”Corporate Policy:
Since its founding in 1988, “Astra Travel” has been committed to satisfying
the travel needs of their corporate customers by creating a relationship
which supports them in maximizing value while minimizing their travel costs.
This commitment has been returned in the form of ever-expanding customer
loyalty and growth.The benefits the corporate customers receive include:
- An experienced dedicated Account Manager who is the single point of contact empowered to take action in all aspects of their company's travel arrangements.
- Consultation and guidance in setting the customers’ goals to control of one of their largest business expense items
- Personalized reservation and ticketing services by senior travel agents for air, hotel, car and ground arrangements which ensure compliance with the corporate account travel policy guidelines while providing the best possible service to its employees
- Unbiased, full and complete explanation of regulations, rules, terms and conditions including available options
- "On the spot" problem solving for situations created by airline missed flights or connections, tour or hotel modifications or cancellations
- Customized management reports to assist them in analyzing and monitoring their company's travel budget
- Negotiation assistance for corporate airline, car rental and hotel contracts to improve their cost savings
- Guaranteed lowest fares at the time of booking for cost containment
- Quality control checks before ticket issuance to ensure accuracy. These quality checks continue until departure to obtain seat assignments, acquire upgrades based on frequent flyer programs, and monitor any applicable changes in airfares or availability.
- 24 hour travel support to provide emergency assistance to their travelers with changes or making last minute travel reservations
- “One stop” meeting planning and conference services with full knowledge of their company's needs and corporate culture to ensure the success of their corporate functions
- A travel desk with multilingual agents.
- Computer-maintained customer profiles to ensure that their travel requirements are met.
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