About Us

Astra’s regular customers enjoy exclusive benefits including and not limited to:

  • Experienced dedicated “Account Manager” serves regular client to provide single contact point for customer service.
  • Personalized travel advice for reservations and ticketing services from senior travel advisor covering air, hotel, car and ground arrangements.
  • "On the spot" problem solving process available constantly 24/7/365 for resolving any problems due to missed flights or connections, tour or hotel modifications or cancellations.
  • Negotiation assistance to corporate clients to ensure airline, car rental and hotel exclusive deals to achieve considerable cost saving benefiting Astra’s clients.
  • Quality Control procedures applied to monitor customer service ensuring accuracy and efficiency. 
  • 24/7/365 travel support response to provide consistent emergency travel services to Astra’s regular clients.
  • Individual Customer Profile safely maintained on Astra’s own database to implement consistently specific preferences for each individual traveler.
  • Proactive effective travel advice and services matching clients’ requirements provided through experienced multilingual travel advisors.